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Register only with accurate personal details –validate your email and identity before accessing any features or making a deposit to $. Ukrainian customers are advised to double-check local legislation regarding access before creating an account. Only individuals aged 18 or older can participate. Account security is your responsibility: select a unique password, keep credentials confidential, and log out after each session. Monitor your available balance in $. Withdrawals require identity confirmation; supporting documents may be requested. Minimum and maximum transaction limits apply and may vary for Canada account holders. All activity is subject to periodic audits to ensure fairness and compliance with regional guidelines. Bonuses and promotional funds are typically subject to turnover requirements–check the latest offer rules before participating. For assistance or to request exclusion, reach out to the support team. Maintain awareness of your gaming habits, and use personal limits or pause features whenever necessary.
Submit a clear photo or scan of an official identification document to verify your profile. Accepted forms of identification include a valid passport, national ID card, or driver’s license. Ensure that all personal details and expiry dates are visible and legible.
You also need to show proof of where you live. Please upload a recent utility bill, bank statement, or government-issued document that shows your full name and address. Documents must be no older than three months and must match the information you gave when you registered.
To prove that you own the deposit and withdrawal methods you want to use in $, you need to show proof of ownership. If you're using a bank card, hide your card number except for the first and last four digits, and show your name. For e-wallets, send in a screenshot of your account that shows your personal information and transaction history.
You can upload documents through the secure user dashboard. It usually takes up to 48 hours to process. If your submission is missing information or is unclear, you may be asked to send in more documents. Users get an email when verification is done or if they need to do something else. Only accounts that have been fully verified can make withdrawals. To keep access open and protect your money, finish the verification process right after you sign up.
Before you move money, check your balance in $. You can only make a deposit of 10 $ or more, and you can only withdraw 20 $ or more. You can't take out more than 30,000 $ in a single month, and you can't take out more than 4,000 $ in a single transaction.
Common payment solutions include VISA, Mastercard, e-wallets, and bank transfers. Actual availability may differ depending on user location. Processing time for deposits is generally instant, while withdrawals may require up to 24 hours following approval. Transfers via bank methods may take an additional one to three business days. Fees for transactions are rare; however, double-check the cashier menu–select payment systems may carry a minor charge.
To avoid disruptions, ensure your account verification is completed prior to withdrawing funds. Transaction requests can be monitored in your account dashboard. Cancel pending withdrawals within the first hour if needed. For assistance, customer support is available by live chat or email.
Customers are advised to confirm local regulations before creating an account. You can't register for, access, or use our platform from any area where doing so would break the law.
Access is clearly blocked from the following places: the United States, the United Kingdom, Spain, France, the Netherlands, Israel, Lithuania, the Dutch Caribbean Islands (Aruba, Curaçao, Bonaire, Sint Maarten, Saba, Statia, and Saint Eustatius), Ukraine, and any countries that are under international embargo or country-specific sanctions. If you try to make an account from an IP address or device in one of these areas, it will be denied without warning. Players must follow the laws of their own country. If you try to get around geo-restrictions by using VPNs, proxies, or other similar tools, you will be banned and may lose your money. Balances in $ will stay inaccessible, and withdrawals won't be processed until compliance is confirmed.
Legal requirements can change over time, so users should keep an eye on updates that are important to where they live. If you're not sure if you're eligible from a certain area, get in touch with customer service to make sure before you deposit to $ or do anything else with real money.
Use the self-exclusion feature right away if you think you can't control how much you play or if you need a break from gaming. This option lets you limit access to your account for a set amount of time, from 24 hours to permanently closing it. When you self-exclude, you can't make deposits, withdrawals, or play games until the time you chose is up.
Requests to shorten the time of self-exclusion may not be processed until the original time is up. If you feel like you're in danger, there is help available to connect you with certified counselling services. To get more help, always check the responsible gaming resources for Canada.
Before accepting a promotion, make sure to read the wagering rules. You have to play through the bonus amount at least 40 times before you can take out eligible balances in $ for most offers. Most of the time, you have to meet a 40x requirement to win free spins. Verify the specific multiplier under each campaign in your profile dashboard.
Every bonus has a set validity. For example, most funds-related promotions remain available for 7 days from activation. Free spins usually expire 24 hours after being credited. If these deadlines pass, unused bonuses and any related winnings are removed from your balance in $.
Not all activities qualify equally towards meeting wagering obligations. Most slots contribute 100% to bonus turnover, while table games typically count for 10% or less. Some games may be excluded entirely. Consult the table below for guidance.
| Game Type | Wagering Contribution | Bonus Expiry |
|---|---|---|
| Slots | 100% | 7 days |
| Table Games | 10% | 7 days |
| Live Dealer | 0% | 7 days |
| Free Spins | 100% | 24 hours |
Withdrawals requested before completing minimum turnover will void current bonus funds. Check your account dashboard to see how you're doing and make sure you're staying within the allowed time frames.
Only share personal information that is needed for registration, managing an account, and following Canada laws. Only send valid identification documents through the encrypted account portal. Do not send sensitive information through email or other unsecured channels. Advanced encryption protocols are used to keep all the information that is collected, like full name, address, date of birth, payment information, and IP address. Only teams that have permission and are bound by confidentiality agreements can get to this information. Data retention is in line with Canada law, which says that records can only be kept for as long as the law requires, after which they are permanently deleted. We don't share personal information with anyone else unless we have to by law or regulation, to prevent fraud, or to process payments and cheque transactions or handle $ transfers. We won't sell or use your personal information for other marketing purposes without your clear permission. Update or erase your profile details at any time through your user dashboard. To request a full copy or deletion of all stored data, contact customer support; expect processing within statutory timeframes. Maintain up-to-date contact information on your account to ensure you receive critical notifications regarding any data policy changes affecting your activity. Activate two-factor authentication for maximum account protection. Check your session history often for any activity that you don't remember. Use strong, unique passwords and don't give your login information to anyone else. For Canadian users, following the rules about data privacy is very important. Any transfer of data across borders is done with safety measures in place to make sure it is as safe as it is in Canada.
If you have a problem with payments, verification, or anything else related to the platform, get in touch with customer support right away through live chat or email. Before you send in your complaint, make sure you have all the information you need, like transaction IDs, emails, and screenshots. This will help it get processed faster. If there is a payment dispute, give a full account of the transaction, including the $ amount, date, and method used. The platform's goal is to look into initial complaints within 48 hours and send you an email with a preliminary decision. Ask a supervisor or compliance officer to look into the situation further if the outcome is not satisfactory. As required by Canada law, advanced complaints may be reviewed by an independent third party. You must fully cooperate with the support staff; if you don't, your submission may take longer to fix. Support operates 24/7 in English and additional languages, with response times typically under 30 minutes via live chat. Canadian account holders can request assistance in their local language if needed. All complaint records remain confidential and are stored securely for regulatory compliance. To protect their personal information during a dispute review, users should only share sensitive information through approved communication channels.
Bonus
for first deposit
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